Refund and Returns Policy

1. Returns

We accept returns for items that are unused, unworn, and in their original condition, including all packaging, tags, and accessories. To initiate a return, plea

• Eligibility:30 days of
• Condition: Items mus
• Proof of Purchase: A

To begin the return process, please contact us at [email protected] or use the contact form on our website. We will provide you with return instructions, including the return address and any necessary forms.

2. Exchange Policy

If you would like to exchange an item for a different size, color, or product, please follow the same steps as outlined for returns. Once we receive your returned item and confirm it meets the eligibility criteria, we will process your exchange and ship the new item to you.

• Exchange Condition: The item must be in its original condition, unused, and with all packaging intact.
• Availability: Exchanges are subject to product availability. If your desired exchange item is out of stock, we will provide a full refund instead.

3. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If your return is approved, we will issue a refund to your original payment method. The refund will be processed within 5-7 business days of receiving and inspecting the returned item.

• Refund Amount: The refund will be for the full purchase price of the item, excluding shipping costs. Shipping costs are non-refundable unless the item is defective or the return is due to our error.
• Processing Time: Please note that the time it takes for the refund to appear in your account may vary depending on your bank or payment provider.

4. Non-Refundable Items

Certain items are non-returnable and non-refundable, including:

• Gift cards
• Personalized items (items customized with your name, initials, etc.)
• Products that have been used, damaged, or altered

5. Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately at [email protected]. We will provide you with instructions on how to return the item, and you will be eligible for a full refund or replacement. The item must be reported within 7 days of receiving the order.

Please include clear photographs of the damaged or defective item to assist in the inspection process.

6. Return Shipping Costs

• Return Shipping Fees: You are responsible for the cost of return shipping, unless the item is defective or damaged upon arrival.
• Free Returns: In the event that the item is defective or there was an error in your order, Etayby will cover the return shipping costs. We will provide you with a prepaid return label or instructions on how to return the item at no cost to you.

7. Late Returns

Returns that are postmarked after the 30-day return window may not be eligible for a refund or exchange. We recommend that you return items as soon as possible to ensure eligibility.

8. How to Return an Item

To initiate a return, please follow these steps:

1. Contact Us: Email [email protected] with your order number and the item(s) you wish to return. Please mention the reason for the return (e.g., defective, incorrect size, or change of mind).
2. Return Authorization: Once we receive your return request, we will send you a return authorization and provide you with the return address or instructions for returning the item.
3. Ship Your Return: Carefully package the item(s) in the original packaging (if possible) and ship it back to us using a trackable shipping method. Be sure to keep the tracking information for your records.

9. Contact Us

If you have any questions or need assistance with your return or refund, please contact us at:

E-mail: info@ etayby.shop
Phone number: +1 185-877-44991
Address: 706 E Oak St, Lebanon, OR 97355, United States